Refund Policy

A subscription unlocks unlimited AI scoring the moment it starts, so we cannot offer refunds on a period you have already used. What we can do is make it easy to back out if you signed up, tried it, and decided it is not for you, or if a renewal caught you by surprise.

If you meet both conditions below, ask and you get your money back. No form, no reason required.

You are eligible for a full refund if

• It has been 3 days or fewer since the charge, and
• You have had fewer than 10 answers AI-scored since that charge.

The window runs from each charge, renewals included. If a subscription renewed and you had not meant to keep it, you have 3 days from that renewal, on the same terms.

Only AI-scored answers count against the limit: a scored Speaking or Writing task. Reading and Listening questions are scored automatically against an answer key, cost nothing to run, and do not count. Neither does anything you did before the charge, nor anything you paid for with free welcome credits.

You are not eligible if

• More than 3 days have passed since the charge.
• You have had 10 or more answers AI-scored since it. At that point you have had the thing you paid for.
• The request is about the band you were given. Our AI scores are estimates to guide your practice, and a score you did not like is not a service failure. If you think a grade is genuinely wrong, tell us. We want to know, and we fix the grader.
• The account was shared, resold, or used in a way our Terms of Service prohibit.

If you subscribed in the iPhone or Android app

In-app purchases are billed by Apple and Google, not by us, and only they can refund one. Request it through reportaproblem.apple.com or Google Play’s order history. Their policies are their own and can be stricter than this one.

Email us anyway if you are stuck. We cannot move the money, but we can confirm your usage in writing so you have something to show them.

Cancelling is not the same as a refund

Cancelling stops the next renewal and leaves you with access until the end of the period you already paid for. It does not return that payment. You can cancel any time from your account settings on the web, from your device’s app store settings on mobile, or by asking us to do it for you.

Before you dispute a charge

Please email us first. A chargeback takes weeks, costs us a fee whichever way it lands, and locks the account while the bank decides, where an email usually settles it the same day. If you are eligible under this policy we will refund you; we have no interest in keeping money you did not get value from.

How to request a refund

Email hello@practicecelpip.ca from the address on your account, or tell us which address it is. That is all we need. We can see the charge date and your scored answers from here.

We reply within one business day. Approved refunds are issued to the original payment method and typically appear within 5 to 10 business days, depending on your bank.

This policy sits alongside our Terms of Service. Where the two differ on refunds, this page governs. Nothing here limits rights you have under consumer law where you live.